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QUANTUM 

Learning Solutions

Empowering tomorrow's skills today. ™

Privacy Policy

Quantum Learning Solutions (QLS) is committed to protecting your privacy. This privacy statement describes why and how we collect, use and disclose personal information collected from individuals themselves or from other third parties, and provides information about individuals’ rights with respect to their personal information. We may use personal information provided to us for any of the purposes described in the relevant section of this privacy statement or as otherwise stated at the point of collection. 

Our goal is to process personal information as necessary for our legitimate business purposes in a transparent manner. If you have any questions regarding our privacy practices, please contact us as set forth in the Contact Us section below. 

“QLS” (and “we,” “us,” “our”) refers to such Quantum Learning Solutions member firm in the US that: (1) is involved in providing or receiving services or products; (2) sends you communications; (3) posted a position for which you are applying; or (4) you have a role or relationship with, including through the use of and access to our websites and applications. Each member firm in the QLS network is a separate legal entity — be aware that if you are in a jurisdiction outside of the US, you may or may not have a direct relationship with us, but rather with one of our member firms

Information Collection

We collect and use business contact details for individuals associated with existing and potential QLS clients to manage and maintain our relationship with those individuals. Like most businesses, we use a customer relationship management system (the “QLS CRM”) to store personal information about our business contacts.

The collection of personal information about contacts and the addition of that personal information to the QLS CRM is initiated by QLS staff and may include name, employer name, title, phone, email and other business contact details. In addition, the QLS CRM may collect data from QLS email and calendar systems concerning interactions between QLS staff and business contacts. 

When we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained within the message have been clicked on. We may combine information collected through these means with other information we maintain about you to measure interest in our specific offerings and email campaigns, improve our offerings to specific target audiences, and tailor our interactions with you. 

Information Use

We use this information for the following business purposes:

  • Administering, managing and developing our business and services. We may process personal information to run our business, including:

    • managing our relationship with clients;

    • providing services and customer support to our clients; 

    • developing our business and services, such as identifying client needs and improvements in service delivery and learning more about a client relationship opportunity we or other QLS member firms have an interest in;

    • analyzing and evaluating the strength of interactions between QLS and a contact (e.g., the QLS CRM uses an algorithm to help with this analysis, and the evaluation is primarily based on interaction frequency, duration, recency and response time);

    • performing analytics, including with regard to trends, relationship maps, sales intelligence, and progress against account business goals;

    • maintaining and using IT systems;

    • hosting or facilitating the hosting of events;

    • conducting surveys (e.g. benchmarking) or quizzes; and

    • administering and managing our website, systems, and applications.

  • Providing information about us and our range of services. Unless we are asked not to, we use client business contact details to provide information that we think will be of interest about QLS and our services. For example, we may send you industry updates and insights, information about other services that may be relevant to you, and invites to events.

Please review the Individual rights section below for information about how you may unsubscribe from our mailing lists and exercise other rights. 

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Information Retention

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Personal information will be retained in the QLS CRM for as long as we have, or need to keep a record of, a relationship with a business contact. Personal information may be held for longer periods where extended retention periods are required by law, regulation, or professional standards and to establish, exercise or defend our legal rights. 

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Information Disclosure 

We may disclose personal information as described in the Information disclosure section below. 

In addition, business contacts stored in the QLS CRM may be accessed by other QLS member firms for the purposes described above. 

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Security

QLS has implemented generally accepted standards of technology and operational security designed to protect personal information from loss, misuse, alteration or destruction. Only authorized QLS personnel and the third parties described in this privacy statement are provided access to personal information and these employees and third parties have agreed to maintain the confidentiality of this information. Please note that in the unlikely event that we might need to contact you about a matter involving your personal information, we may email you about the matter.

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We will only disclose personal information to others for a business purpose and when we are legally permitted to do so. When we disclose information to others, we put contractual arrangements and security mechanisms in place as appropriate to protect the information and to comply with our information protection, confidentiality and security standards. 

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Individual rights

Unsubscribe 

Should you wish to unsubscribe from our mailing list or any registrations, we will provide instructions in the appropriate area of the Site or in communications to you.

Users of our websites and applications

Please see the Users of our websites and applications section of this privacy statement for additional information about your choices in relation to personal information we collect through the Site.

Individual privacy rights

In certain circumstances under applicable law, you may have the right to access your personal information (including in a portable format if so requested), to correct your personal information, to delete your personal information, and/or to opt out of the sale of your personal information.

To submit a request relating to any of these rights, please use our contact form. We will respond to your request within a reasonable timeframe in accordance with applicable law. 

Changes to this Privacy Statement

QLS may update this privacy statement at any time by publishing an updated version here. You can access the most current version of this privacy statement at any time on this site.

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